Product · Strategy · Leadership
A modern digital platform that standardizes processes and provides accurate data for Gas Optimizers and Market Traders at DCP Midstream, automating calculations and eliminating manual data entry.
The Problem:
How do we replace outdated software and reduce the high risk of error in the revenue-generating processes of gas optimization and trading, which currently rely on manual data entry, calculations, and subjective industry knowledge?
The Solution:
Build an intelligent system that standardizes processes, automates calculations, eliminates manual inputs, and provides accurate data for both Gas Optimizers and Market Traders.
Key Components:
Deep Domain Research – Conducted empathy gathering sessions with Optimizers and Traders while interviewing stakeholders and subject matter experts to understand complex gas processing procedures.
Experiential Learning – Sent designers on gas processing plant tours to gain first-hand understanding of operations and process flows.
Comprehensive Journey Mapping – Built detailed journey maps and task flows to identify how users interact with data and the logic behind critical processes.
Iterative Prototype Testing – Performed early and frequent usability testing with Optimizers and Traders to validate solutions and refine the design.
Automated Workflow Development – Created systems for auto-populated data fields and auto-calculated imbalance volumes to replace manual processes.
Gas Scheduling System (GSS) Demo
The work behind the work.
Whiteboarding
Available For Sale Process Journey Map
Calculations
Input Field Flow
Product Flow
The Results:
Dramatic Time Savings – Reduced Gas Optimizer's time on task by over 420 hours per month through automation and streamlined workflows.
Significant Error Reduction – Minimized user error rates by removing manual calculations and data entry points.
Increased Revenue Contribution – Improved reliability of Available for Sale numbers, contributing to increased gas sales and revenue.
Enhanced Accuracy and Efficiency – Created a user interface that enabled both Gas Optimizers and Marketing Traders to perform their jobs more effectively.
Successful Launch and Adoption – Implemented comprehensive user training that facilitated a smooth transition to the new system.
